Audience
Enterprise organizations looking for a solution to reduce costs and complexities while optimizing processes
About Amdocs Customer Experience Suite
With state-of-the-art customer engagement capabilities, advanced 5G and IoT service design, delivery and monetization capabilities, and embedded AI / machine learning-based use cases, our latest cloud-native, microservices-based open & modular CX. Whether you want to strengthen your digital commerce initiatives, beef up your customers’ digital experience throughout every engagement and touchpoint, or launch advanced 5G offerings to quickly monetize your network investment, Amdocs Customer Experience Suite delivers full flexibility to define your transformation strategy and modernization path based on your business priorities. With our microservices-based, open and modular portfolio that’s aligned with industry standards, we will modernize your legacy stack and accelerate your journey towards cloud-native business applications and network.
Integrations
Company Information
Amdocs
Founded: 1982
United States
www.amdocs.com
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Infonova SaaS BSS
A pre-integrated, secured, complete-suite BSS (business support system) that grows as your business grows. Delivered as SaaS, it helps CSPs reduce cost, increase automation, accelerate speed to market, and cut heavy operational and maintenance workload – while also ensuring business and IT have complete visibility, insight and control. Infonova SaaS BSS is built on future-proof, secured cloud-native technology with Open APIs, and containerized micro-services architecture, supporting all lines of business – consumer, SMB, enterprise, wholesale – on a single BSS. With a strong technology foundation and successful implementations across many communication providers from all geographies and all sizes, you can deploy Infonova SaaS BSS with confidence.
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CoreInteract by Altigen
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.
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Mavenir Digital Enablement (MDE)
The Mavenir Digital Enablement (MDE) platform helps CSPs innovate freely, respond to market demands quickly, and fully monetize new 5G business models. Mavenir’s Digital Enablement (MDE) is a cloud-native, catalog-driven digital BSS that enables CSPs to easily create new 5G digital offerings or complete the 5G network transformation with charging and mediation functions and can also be used to design a digital marketplace experience, bundling cross-industry partner products and services into unified offerings. MDE is built on a MACH (Microservice, API First, Cloud Native, Headless frontends) architecture that can run as a comprehensive BSS or importantly, as a digital overlay with existing legacy BSS for minimal risk and disruption. BSS digital overlay systems can help CSPs to maximize returns in the 5G era.
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BillRun
Take advantage of BillRun Cloud, which offers the identical features as our proven, enterprise-grade billing solution, while avoiding the risk of over-investing during marketplace uncertainty. Pay-as-you-grow design requires no upfront investment and offers easy entry and exit procedures, while providing a reasonably-priced, feature-rich, scalable billing solution that can expand as your company grows. The BillRun open source platform is designed to assist CSPs and Operators through a Telecom BSS platform that is fully transparent and open-source while being far less complex than traditional systems. With no “vendor lock” and the ability to leverage community efforts for robust solutions, you can enjoy reduced OPEX costs with the ability to manage all of your subscribers on a single, efficient billing platform.
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Other Useful Business Software
PRTG Network Monitor is an all-inclusive monitoring software solution developed by Paessler. Equipped with an easy-to-use, intuitive interface with a cutting-edge monitoring engine, PRTG Network Monitor optimizes connections and workloads as well as reduces operational costs by avoiding outages while saving time and controlling service level agreements (SLAs). The solution is packed with specialized monitoring features that include flexible alerting, cluster failover solution, distributed monitoring, in-depth reporting, maps and dashboards, and more.
Product Details
Platforms Supported
SaaS
Support
Phone Support
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